ALDI Reviews

I wondered why it was so cheep here just learned today why. Snuck into the storage and saw around 352 midgets all around 5 years old working in a swet shop. Maybe be more great full next time you shop

Rude staff member came over to my one year old daughter and me moaning about a crisp my kid had dropped on the floor giving me dirty looks. Then another incident happened and her attitude stank and she was just snappy. Her name was Elaine. Everyone else in the store seems lovely

On 26th March I ordered an egg BBQ at a cost of £350 and paid £10 delivery. The estimated arrival was between 2 and 7 working days.I received pre alert on 3rd April but it took until 12th April for the item to be showing at the XDP delivery warehouse. No contact had been made by XDP to arrange delivery. I tried to contact them by phone at 7p per minute. The queueing system said I was second in the queue however after over an hour and a £5 I had no response. I tried sending an email to the customer service address given but he message quickly bounced back as the address was incorrect. I could not access online chat.On 13th April the XDP delivery message was updated to say that the consignment was damaged.I tried to contact Aldi customer services and was on hold for over one and a half hours. Eventually 'Jared' answered but informed me that the goods were not showing as damaged on his tracking system. He promised to investigate and call the following day.There was no phone call.On 15th I rang again and spoke to Zed He confirmed that the goods were damaged and that I would not receive them however I could not have a refund until XDP returned the damaged goods to Aldi. I pointed out that I did not have any contract with XDP and my contract for the purchase was with Aldi and as such I expected a refund to be processed with immediate effect. Zed allegedly spoke to a supervisor who agreed to process the refund immediately and send email confirmation.This was not done.On 16th I spoke with my credit card company who confirmed that no refund had been processed.I rang Aldi again and was told that it may take up to 14 working days to process a refund. Three whole weeks REALLY? The operator put me on hold to speak to a supervisor but after 16 minutes I was cut off.I tried contacting Aldi via their Face book messenger page, it took them 12 days to reply. I also emailed but received no response what so ever.I contacted Aldi customer services again on 25th April as I was still waiting for a refund. I was told it was in the pipeline. I asked the operator 'Amy' to clarify exactly what the meaning of that was and was again told refund request had been made but it may take 14 working days.I politely told her that if the refund was not in my credit card account by Monday 3rd May at the latest then I would be taking steps to recover the £360 they owed me by legal means.I then received a reply to my Facebook message saying the goods were now officially missing. Is that XDP speak for STOLEN and on EBAY?On the 27th a refund was processed which hit my account yesterday.I have several issues with this debacle:Why are Aldi using a courier with a reputation such as XDP. If the 'damaged' goods are not being returned by the courier then have they been stolen?Why is it impossible to speak to anyone at XDP and why are they getting away with charging 7p per minute to keep customers on hold for lengthy periods. Clearly this is a money making scam.Why is it so damn difficult to get through to Aldi customer services?Why, when they know goods can not be delivered to a customer is a refund not issued promptly and without a fight?If you do buy from them be very wary. I personally will never do it again.

Next stop, Copying Giles Hurley Aldi CEO into an email to the TV Program Rip off Britain.Aldi have kindly taken my money for a purchase of a lawn mower which stopped working after my third usage. It is under a 3 year warranty with an associated company of Aldi called FERREX. I followed the warranty procedure and on 10th February 2021 I attempted to contact the FERREX After-Sales Support Department by their displayed phone number, I am partially sighted so phoning is my best method of contact. During my call I received an automated voice message saying that I needed to send an email to their support department. I was not happy with this and since I purchased my Lawnmower from Aldi, later that day I decided to phone them to ask why the Warranty Company does not answer their publish After-Sales Support Number. Aldi agreed to contact the company on my behalf and placed me on hold. Aldi seemed surprised to receive the email request message and suggested that I should try to send an email and in the meantime she would be trying to resolve the situation in-house. She said, under the circumstances she believes that Aldi's Warranty team could bypass FERREX by issuing a total refund or a repair. She explained that it may take a couple of weeks to hear a reply due to the backlog of work. I decided to wait since I prefer for obvious reasons to speak on the phone. I heard nothing from Aldi and unfortunately I went through an illness and was unable to send the email to the warranty company until 29th March 2021. It took me a while to put this email together. Once I sent it I then received an automated email from the company telling me that I had to go to their website to answer questions about the product, I struggled but I followed their instruction, it took me a very long time. After I completed the online form, the solution they came up with was not applicable for my situation. There was a note on their site which said, in different words, if I still required help I should go to their chat for assistance. This was just far too much. Why do I as a customer of Aldi have to go through all this hassle? It’s quite simple, my lawn mower has stopped working, it’s under warranty and that’s it.I was unable to get through Aldi until the 9th April 2021. I contacted them also on 13th April 2021 and my last call on 23rd April. Each call I spoke to two or 3 different people waiting in ques and being transferred and disconnected. I have been given so many false and promises misleading information but nothing has happened. Examples:1 Aldi’s Warranty department will be In-touch in 36 hours to resolve the issue (I found out later that I wasn’t even referred to the warranty department.)2 Again I was told that I have now been put in the Warranty que I should wait for 36 hours but nothing.3 I was told that I was transferred to the warranty department, the phone disconnected and despite them having my phone number they never called back. 4 Another person told me that Aldi’s customer’s service has no facility to transfer customers to the warranty department.5 On my last call I was promised that she would not stop until she spoke to the warranty team and they would be in touch that day. She said she’s working until 5pm and if she didn’t get through she would phone me herself to give me that message-no call no nothing.I have never ever known anything so unprofessional, the fact that I had to spend hours with my eyesight putting this information together it’s appalling.Right now having been a happy customer of Aldi for many years I now longer have any trust in them. If the matter is not fully resolved within the next Fourteen days then I can only assume that they are happy for me to proceed to go public with my experience to a wider audience.

I’ve spent thousands of pounds at Aldi over the years but recently their products seem to be of terrible quality. Solar lights that don’t work, fresh meat and dairy products that go off well before the use by dates and plenty of out of date foods in the chillers left for sale. I’ve seen lamb joints two days out of date for sale in the fridges. I’ve also bought chicken and lamb which has been off when I’ve opened the packaging. Aldi does have good prices but it’s a false economy if the goods you buy aren’t useable. I always meticulously check before I’m buying fresh produce as I’ve become increasingly wary of trusting their refrigeration practices. This has been the case while shopping at 2 different stores so it’s not isolated to one shop. Aldi seriously need to get a grip.

ABSOLUTELY DISGUSTING! They currently have issues with their website whereby they take the money, but tell you they haven't been able to, and no order is placed! I have placed a £300 order 3 times now, and had to contact my bank to cancel the transaction each time. I've spent literally hours on the phone trying to get through to them (with the absolute torture of the same 10 seconds of music over and over and over and over), and when you eventually get through, the person is rude and I was even hung up on just now!!! I AM GOING TO THE POLICE AND TO THE NEWSPAPERS AS THIS IS FRAUD!They are aware of the issue, apparently, since at least last week, but aren't doing anything to stop customers placing false orders and having their money taken, not to mention that I'm about to run out of wine now and can't leave the house!

just been instore this morning ,i asked team member if they sold tequila as my wife asked me to get some,he said no,i asked him if there was a reason for this,and he said he didnt have to give a reason,i was just asking a question he then said i was rude?sorry i wont be shopping with aldi again agressive staff,i am a pensioner i was only asking a question? 0/10 no customer service

Ordered wine to be delivered on Saturday. It wasn't delivered, instead got an email from courrier to say that had been returned to Aldi and to contact them to re deliver. In phone queue to Aldi for 30 mins to be told wrong option and to redial. Then 2 calls of 30 mins and then 60 mins only to be cut off by Aldi before answering. They have taken my £149 and now impossible to get hold off. Not happy.

Did a click and collect at aldi garstang the first time two weeks ago and today I did my second and can I say how great it was you pull into the parking bay Text your name and bay number and then they bring your shopping out tell you if there are any substitutes and if you would like them or not then they open your boot and load your shopping in all bagged up and are careful to put bread ect on top the staff are very helpful, polite, and wonderful thank you aldi will definitely be using click and collect again

I must say I used this service a few times, free deliveries if order over £30. They use Yodel, It's okay service takes 3 to 4 working days. Great selection of wines and some great special offers. Would be great if you could order more than 6 bottles of wines that are on offer. superb value for money service. Please increase service to include bottles of beer. Highly recommended.

Awful experience at the checkout they treat the customers like children stand here don't put your basket there I went the checkout the lad then sent me to another aisle 6 and he remained open I waited longer it's crazy won't be shopping there again

I cannot fault the service and the easiness of doing click and collect at Aldi, Botley Road. All of my shopping items were picked correctly and fresh meat had long dates on. I would definitely recommend it and shall be using the service again.